Shipping policy
We strive to provide a smooth and reliable delivery experience for every order placed with The Couturier’s Home.
1. Order Processing Time
Once an order is placed:
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Standard processing time is 1–3 business days
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Orders are processed Monday–Saturday (excluding public holidays)
Orders requiring verification or customization may take additional time.
2. Shipping Timelines
Estimated delivery timeframes:
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Domestic Deliveries: 3–10 business days
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International Deliveries (if applicable): Varies by region
Delivery timelines may vary based on courier operations, customs, weather conditions, or unforeseen logistical factors.
3. Shipping Charges
Shipping fees are calculated at checkout based on:
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Order value
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Delivery location
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Packaging and handling requirements
Shipping charges are non-refundable.
4. Tracking Information
Once your order ships, a tracking link will be emailed or sent via SMS/WhatsApp (if enabled). Tracking may take up to 24–48 hours to activate.
5. Failed / Missed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability:
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The courier may attempt redelivery.
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Additional delivery charges may apply if repeated attempts fail.
We are not responsible for delays caused by incomplete or inaccurate shipping details.
6. Damaged / Missing Items
If your order arrives damaged or incomplete, report it within 48 hours of delivery with photos and unboxing proof.
Claims made beyond this window may not be eligible.
7. International Customs (If Applicable)
For international shipments:
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Customs duties, taxes, or clearance fees are the customer’s responsibility.
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We are not liable for delays caused by customs authorities.
8. Return Shipping
Return shipments must follow our Return & Exchange Policy. All return shipping fees are payable by the customer unless authorized otherwise.
9. Contact & Support
For shipping support, tracking concerns, or delivery questions, contact: